Topics Covered:
Building stronger client relationships through personal phone communication
Leveraging technology while preserving the human connection in veterinary medicine
AAHA referral guidelines and referral preparation best practices
Responsibilities of primary care and specialty veterinary teams during referrals
Oncology MicroCE: NSAID use for palliative cancer care in dogs and cats
The 7 Cs of effective veterinary communication
PETS Journal Club and continuing education opportunities
Summary:
This edition of the PETS Referral Center newsletter emphasizes the importance of meaningful communication throughout the veterinary referral journey. Featured topics include building trust with clients through personal conversations, preparing successful specialty referrals using AAHA best practices, understanding palliative NSAID options for veterinary oncology patients, and applying the 7 Cs of effective communication to strengthen client relationships and referral partnerships. The newsletter also highlights educational resources, Journal Club opportunities, and practical tools that support collaborative specialty and emergency veterinary care.